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Booking Terms

Our detailed booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.
We would like to reassure you we are closely following guidance from the government, HSE & Public Health England with advice taken from Environmental Health to ensure we are able to keep our customers & staff as safe as possible.

As a result of the COVID-19 pandemic, we have implemented more stringent working practices than before. With this in mind, we ask you to help us by agreeing to the following terms & conditions relating to your booking. If you have any questions you can contact us by email reservations@rupertdarwin.com or call us on 01482 444587. If you are unable to get through on the phone, please leave a message and we will get back to you as soon as possible.

Entering/Exiting the Premises:

Please be courteous upon entering or exiting the building. If there are other guests present please give them plenty of space. Please ensure you use the touchless hand sanitiser provided near the front door immediately upon entry, and before exit.

Party Size:

Currently the largest party we can accept for online reservations is 4 guests. We do have a very limited number of tables available for parties of up to 6 guests, but these will managed by phone. If you’d like to book for a table of 6, please email reservations or call the restaurant to speak to a member of staff.

No parties of over 6 guests will be accepted at this time.

Reservation Duration:

We have removed several tables from the restaurant floor to enable a minimum of 1.5m space between tables, which impacts the capacity of the restaurant in order to maintain social distancing and prioritise the safety of our customers and staff.

We have divided our service times into two sittings to enable us to minimise numbers of customers & staff in the building at any one time. This will help us to maintain social distancing and will help to keep our customers & staff safe. You can reserve a table at 15 minute intervals between 5.00-6.30pm & 7.15pm-8.45pm Wednesday – Saturday evening & 12-1.30pm, 2-3.30pm & 4-5pm on Sunday. Guests will have a maximum 2 hr duration at the table Wednesday – Saturday & 1hour 45minutes on Sunday, which will then allow us to fully sanitise and set up for the next guests to arrive. We ask that you arrive prompt for your reservation time. Our bar area is currently closed and as such we do not have an area to meet beforehand. If you are running late, please call us as soon as possible to let us know. This could impact other customers arriving and we have to bear the importance of social distancing in mind. We will let you know whether we will be able to honour your reservation or we may be able to offer you an alternative. If you have any queries please email reservations@rupertdarwin.com

Please remember that we are operating on reduced numbers, and so it may be worthwhile considering evenings other than Friday and Saturday to dine out if we don’t have your preferred time available.

Cleanliness:

We have increased our cleaning schedule to ensure we are frequently sanitising contact points, including door handles, till screens, worktops etc. Chairs & tables will be fully sanitised between bookings. There are hand sanitiser dispensers throughout the building and we ask that you use them whenever you walk past one. Hand washing facilities are available in our toilet facilities, located on the first floor.

All cutlery, glassware and crockery is strictly one-use between thorough cleaning and sanitising practices, all napkins are washed at over 60°C between uses, and we have introduced single-use disposable sachets of seasonings and condiments.

Social Distancing:

We are mandated by government to maintain a social distance of 1m+. We have spaced our tables to include a minimum of 1.5m. We ask that you do not move tables, as this could impact on social distancing. We also ask that should you see another customer you know, that you do not gather at any point in the building to have a conversation. This is to help us to keep our customers and staff safe and to ensure all of our guests are able to enjoy dining out with us.

Payment:

We strongly encourage the use of contactless card payments wherever possible.

COVID-19 Test & Trace (NHS):

By confirming this reservation you agree to Rupert & Darwin Ltd keeping your contact details on record for a minimum of 21 days from your visit in order to facilitate the NHS Track & Trace System.

Breach of Policies:

Management reserve the right to refuse service to any guests in breach of these terms & conditions. Please note that Police and other law enforcement officers have the right to enforce social distancing within their powers.

Reservations

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