COVID-19 Staff Handbook

The pandemic caused by COVID-19 is an unprecedented crisis and has led to uncertainty for the hospitality industry. Please read this document carefully and sign & return the back page to James to show you have read and understood the contents. As guidance changes and evolves, we will update this document and we will keep you up to date with all changes as soon as we get them.

Despite some concerns that it is too soon for the hospitality industry to re-open we are opening our doors as of Friday 10th July at 5pm. We must all work together to ensure the safety of all of our guests and all of our staff to the best of our abilities. We are putting policies and practices in place to help keep everyone safe and we ask you to adhere to these and to help our guests to adhere to them.

COVID-19 can be transmitted person-to-person when an infected person coughs, sneezes or even talks and the infectious droplets can land in the mouth, nose or eyes of someone else. The spread of this can be minimised with the use of face coverings, which is why you will be provided with face coverings to wear whilst at work.

We are here to help you navigate through the process of re-opening and adapting to new ways of working. If you have any questions, concerns, worries or suggestions, please talk to us.

There are preventative measures you can take to minimise the spread of COVID-19:

  • Frequently sanitise surfaces and objects around the home and workplace with particular attention to frequently used contact points
  • Minimise contact with touch points in public spaces
  • Wash your hands frequently with hot water and soap for at least 20 seconds. Use hand sanitiser if water and soap are unavailable. Wash your hands as soon as possible after touching a contact point in public. It is good practice to carry hand sanitiser with you outside of your home
  • Avoid contact with your face with unwashed hands at all times.

If you have any symptoms of COVID-19 you MUST NOT come to work. Stay home and follow guidance set by the government/Public Health England

You must follow the following practices before returning to work in order to minimise the risk of the spread of COVID-19:

  • Frequently wash your hands with soap and hot water for at least 20 seconds. Use hand sanitiser if water and soap are not available but bear in mind washing your hands is more effective
  • If you cough or sneeze, use a tissue and dispose of it as soon as possible. If you do not have a tissue, cough or sneeze into your elbow
  • Avoid contact with your face with unwashed hands
  • Maintain physical distancing of 1metre plus (further if possible) when around people not from your own home
  • If you have any symptoms of COVID-19 stay home and follow guidance


  • Contact us if anyone in your household displays symptoms of COVID-19 or if they may have come into contact with someone who displays symptoms
  • If you have symptoms of COVID-19 you must contact us immediately so the appropriate action can be taken. Stay home and follow guidance
  • Try as much as possible to avoid public transport when travelling to and from work. If this cannot be avoided, try to avoid travelling at a very busy time and always wear a face covering
  • When travelling to work try as much as possible to maintain 1m+ distance from other people
  • Avoid contact with touchpoints as much as possible. Carry hand sanitiser with you and use it if you come into contact with any surfaces
  • Before you enter the building, you will have your temperature taken – please do not enter the building until this has been done. Anyone with a temperature of more than 38°C will be sent home and asked to follow guidance. You will also be asked to sign in and out of work each day, and let us know your physical and mental state of well-being. This is to help us assist with Track & Trace if necessary
  • You should bring your clean uniform to work with you each day in a bag and change at work. You should get changed out of your uniform before leaving work – this includes on a break or leaving the restaurant for any period of time
  • Wear your face covering at all times in the building. Wash your hands before and after putting on or removing your face covering
  • Use hand sanitiser whenever you walk past a dispenser
  • Wash your hands at regular intervals, at least every 30 minutes or after contact with a touch point
  • Wear your face covering at all times
  • Good sanitation practice throughout the day
  • Absolutely no physical contact between staff or guests
  • You MUST let us know immediately if you or anyone in your household develops symptoms or may have come into contact with anyone who has symptoms or who may have COVID-19. Please do not feel worried about reporting symptoms, the quicker we can stamp out the virus, the quicker we can adjust to something close to our old ways of working


This is an uncertain and frightening time for many people, and we can expect that our customers might feel nervous or wary about coming to the restaurant. It is up to us to reassure our customers and make them feel comfortable and safe when they visit the restaurant.

Customers may need to be reminded of the importance of social distance at times. Be gentle but firm with them in this instance, after all, it is for everyone’s safety. People have been apart for 3 months and as such may be tempted to go to other tables to see friends. It is up to you to prevent this from happening, again gently reminding the customers of the importance of social and physical distance.

Customers will have questions and concerns so be prepared to answer them. If in doubt, speak to your manager.

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